ICare
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ICare's logo is based on the letter ‘C’ meaning ‘Care’, and the effect of the three spheres gradually blending together represents ICare's core philosophy of healing and communication.
Currently, about 39 million people are living with HIV globally, with about 1.3 million new infections each year.
However, at present, society is not particularly concerned about AIDS patients, and more attention is mainly focused on publicity work on AIDS prevention. Few people take into account the feelings of AIDS patients themselves, including, but not limited to, social prejudice, and the fear they already feel inside.
Background
So what can we do? To reduce the inner pain of AIDS patients
From the patient's perspective
Reducing feelings of helplessness
Reducing fear
Double Diamond Model
We used a two-diamond model to clarify the design direction
B
Rip the brief
Discover
Demand
Analysis
User Research
Persona
Storyboards
Programme
Review
Prototype
Text
User Feedback
Programme
Adjustment
Role-playing
Brainstorming
Brainstorming
Define
Develop
Deliver
Ideation
Evaluation
Ideas
Ideas
Prototype
Test
Iterate
out
Cluster
topics
Primary
Research
Secondary
Research
Insights
Themes
Opportunity
areas
HMW
known
Divering
Converging
A
unknown
Through our research, we found that there are two areas where the current HIV self-testing process could be optimised: people's fear of HIV prior to testing and the inability to focus on the HIV self-testing process due to the complexity of the testing process.
That is, people may be so fearful in the pre-test period that they are unable to concentrate on the process of HIV testing.
User Research
Through brainstorming, we found two feasible solutions.
Firstly, to reduce the learning difficulty for users to perform an HIV self-test by means of visual animation.
Secondly, to reduce users' anxiety before knowing whether they have the disease by means of AI voice chat and Interactive mini-games and so on.
Define The Pain Point
Prototype
During the ideation phase, a variety of approaches were used to produce as many ideas as possible. With the help of user testing, the best interaction logic and design prototypes were identified. In addition to checking product feasibility, we focused on developing user-centred services and viable business models.
Prior to user testing, we purchased most of the HIV self-test kits available on the market for research and simulation of the self-testing process, and role-played to discover the problems that users might have when using these kits.
We conducted user testing for this project in the Interaction and User Experience Lab at Shaanxi University of Science and Technology, recruiting 13 offline testers and 30 online testers.
We tested the user experience and general usability of our final prototype and service with different testers. Early user testing allowed us to find out whether people with the disease need a tool to reduce stress when taking an HIV test, and what motivates patients' behaviour if they have the disease.
User Test
Design output
Privacy
Easy
Emotion
Socialize
Design Criteria
Privacy protection is an important module of ICare, all users‘ personal information is replaced by a five-digit code, and users’ social activities inside the circle can be done anonymously.
The social module aims to provide users with a warm, non-discriminatory communication space. Through an intelligent matching system, users can meet friends with similar experiences and like-minded people for emotional support.
The healing module is the core of the app, we accompany the user through the difficult 15 minutes of waiting for the result through AI chat, interactive mini games and so on.
We know that simple and intuitive interface design is crucial to improve user experience. Therefore, the APP adopts a user-friendly design and visualises all self-test operations.
Optimizing Process
Prior to a traditional HIV test, patients are often required to read lengthy instructions, yet users are often unable to concentrate on reading lengthy textual information when they are under stress.
Therefore, we have animated the traditional text to greatly simplify the reading process.
Steps for HIV self-testing
STEP1
STEP5
STEP2
STEP3
STEP4
STEP6
STEP7
STEP8
Interaction Logic
AIDS self-test package
Dynamic Visualisation Tutorial
Based on our research, we have found that the most effective way for newly diagnosed people to relieve their anxiety is to talk to someone who has already been diagnosed.
Scan the QR code on the test reagent
tutorial
AI Companion
View Results
AI-assisted detection
Calling the mobile phone camera
Jump to Community
Jump to Popular Science
fall ill
not ill
chats
music
interaction
Core Functions
(Animation Module)
(Healing Module)
(Social Module)
(Personal Module)
By scanning the QR code on the test reagent, users can first see an animated tutorial on HIV self-testing. We use animation to let users learn the steps of HIV self-testing more intuitively.
Users can ease their inner anxiety and fear by way of AI accompanied chat, meditative music and interactive mini-games during the 15 minutes they wait for the self-test results.
According to research, we found that people with illnesses feel that chatting with others who are also suffering from the disease can more effectively alleviate their inner anxiety.
In order to better protect the privacy of HIV patients, all user names and personal information within the APP are replaced with five-digit code numbers.
ICare
@2024
Contact Us：
Support:
202215010312@sust.edu.cn
Shaanxi University of Science and Technology
